> Describe a time when you used extra care and attention to make sure the person you were communicating with had fully understood your information.
> Describe a time when you simplified a piece of complex information so that you could better explain it to others.
> Describe a time when one of your subordinates raised an issue that they could not solve on their own. How did you support or assist them?
> What is your approach to explaining complex issues to people with less knowledge on the issue than you?
> Describe a time when you managed to get a difficult member of a team participating productively with the rest of the team.
> What would be your advice for a high-street cafe chain that is not doing well and looking for ways to improve?
