> Describe a time where your usual decision making process resulted in a way you did not anticipate, and how you handled it.
> Imagine this scenario: You are interacting with a customer. After a while, things turn sour and the customer starts to make negative comments about you. How do you handle the situation?
> Describe a time when you conducted on-the-job training for your coworkers or subordinates. What was the topic and how was the training received?
> Describe a time when you had to convince senior coworkers and team members that change was necessary or that a new approach would suit better.
> Describe a time when you had to be discreet in your actions and words in order to maintain confidentiality. How did you manage it?
> Describe a time when you and your team had to think of a new approach or solution to an old problem.
> Describe a time when you raised an innovative idea to your team. How did they react and how did you persuade them to use your idea?
