> Imagine this scenario: You have been tasked teaching your colleagues a new work process so that they will implement it. However, your initial attempt to teach them was met with heavy resistance and comments such as “this is the way we’ve always done it”. How would you deal with this resistance and achieve your objective?
> Imagine this scenario: You are working with a customer who has racist and culturally insensitive beliefs. They are quite vocal about their beliefs and often bring it up during sales conversations, sometimes asking you to agree with their opinions. What would you do or how would you communicate with them?
> Describe a time when your colleague got angry with you. What happened and how did you deal with it?
> Describe a time when you dealt with an angry customer. What happened and how did you deal with the situation?
> Imagine this scenario: You are a manager of a team. You and your team have a major project due soon and it seem like your team will not meet the deadline. Your manager, the regional director, has suggested that you ask your team to work overtime to get the project done. If you take this advice, you will have to convince your team to work overtime. What do you do?
> Describe a time when you helped prevent a situation from becoming too stressful for your coworker to handle.
