Question: Describe a time when you discovered a more efficient or effective way of completing your work, and you implemented it to better improve the overall work flow.

Alternative Question Phrasing:

Tell me about a time when you found a better way of doing something, which proved to be an improvement on the existing system.

Follow-up questions:

How did you sell your idea for implementation?

Question Details:

Question Type:

Behavioral

Skills:

Basic – Critical Thinking,Basic – Monitoring (Making observations of self and environment),Systems – Judgment and Decision Making,Systems Analysis,Systems Evaluation

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Other Factors:

Big 5 – Conscientiousness (Work Ethic)

Work Activity (Task):

Interacting with Others – Change Management,Interacting with Others – Innovation Management,Mental Processes – Developing Objectives and Strategies,Mental Processes – Organizing, Planning, and Prioritizing Work,Mental Processes – Thinking Creatively (Creativity),Mental Processes – Updating and Using Relevant Knowledge,Work Output – Process Management,Work Output – Quality Improvement

Work Context (Person-Job/Team/Org Fit):

Job Structure – Freedom to Make Decisions,Job Structure – Level of Responsibility (Impact of Decisions on Co-workers or Organization Results)

Work Style (Person-Job Fit):

Initiative,Innovation

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s innovativeness.
The candidate’s contributions to process improvement.
Working smart to achieve desired results.

Red Flags to Watch For:

Lack of any contribution to innovate or improve the workflow/process(es).

Sample Answer:

My current company did not have a system in place for monitoring project updates, I suggested Jira. Up to now, we are still using it in agile project management.

Question Source: https://www.jobbankusa.com/interview_questions_answers/