Question: Describe a time when you had to resolve a complex issue despite not having all the facts. How did you go about fixing the problem?

Alternative Question Phrasing:

Describe a time when you had to solve a problem, but didn’t have all necessary information about it in hand. What did you do?

Follow-up questions:

Who did you ask?
Walk me through your decision-making process
How did you come to that solution?
Why did you not have all the facts on hand?
Why did you have not solve the problem without all the facts?

Question Details:

Question Type:

Behavioral

Skills:

Basic – Science and Logic,Complex Problem Solving,Systems – Judgment and Decision Making,Systems Analysis

Abilities:

Cognitive – Deductive Reasoning,Cognitive – Flexibility of Closure (Pattern Detection),Cognitive – Inductive Reasoning,Cognitive – Problem Sensitivity (Problem Recognition)

Work Activity (Task):

Mental Processes – Developing Objectives and Strategies,Mental Processes – Judging the Value of Things, Services, or People,Mental Processes – Making Decisions and Solving Problems,Mental Processes – Processing Information

Work Context (Person-Job/Team/Org Fit):

Job Structure – Consequence of Error,Job Structure – Level of Responsibility (Impact of Decisions on Co-workers or Organization Results),Job Structure – Work Accuracy (Importance of Being Exact or Accurate)

Work Style (Person-Job Fit):

Analytical Thinking,Handling Ambiguity

Question Frequency

Question Difficulty

What to look for in an answer:

Look for problem-solving skills, and decision-making skills.

Red Flags to Watch For:

Look out for poor decision-making, poor analysis of the problem, and unwilling to consult others.

Sample Answer:

N/A

Question Source: https://resources.workable.com/interview-questions/