Question: Describe a time when you showcased good customer service.

Alternative Question Phrasing:

Please provide an example of when you delivered excellent customer service.

Follow-up questions:

Question Details:

Question Type:

Behavioral

Skills:

Basic – Critical Thinking,Basic – Science and Logic,Complex Problem Solving,Social – Rapport Buiding/Relating and Connecting with others,Social – Service Orientation (Customer Service/Focus),Systems Analysis

Abilities:

Cognitive – Problem Sensitivity (Problem Recognition),Cognitive – Speed of Closure (Thinking Speed)

Other Factors:

Personality-Job Fit,Personality-Organization Fit,Self-Awareness

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Assisting and Caring for Others,Interacting with Others – Communicating with Persons Outside Organization,Interacting with Others – Establishing and Maintaining Interpersonal Relationships,Mental Processes – Making Decisions and Solving Problems,Mental Processes – Thinking Creatively (Creativity)

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Analytical Thinking,Attention to Detail,Compassion/Concern for Others,Initiative,Patience

Question Frequency

Question Difficulty

What to look for in an answer:

You are looking for an example that shows if the candidate has identified the customer’s concern.
If the candidate’s communication skills helped solve the problem.
If the end result in the example is win-win situation.

Red Flags to Watch For:

Complaining about the customers.
If the candidate talks about breaking company policies

Sample Answer:

N/A

Question Source: https://www.totaljobs.com/advice/most-common-competency-based-interview-questions