Question: Describe a time when you stayed clam while trying to sort out a complaint from a customer. What was the context and how did you stay calm?

Alternative Question Phrasing:

Describe a time you had to handle complaints from a client. What happened and how did you manage to remain calm?

Follow-up questions:

Question Type:

Behavioral

Skills:

Abilities:

Other Factors:

Work Activity (Task):

Work Context (Person-Job/Team/Org Fit):

Work Style (Person-Job Fit):

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s professionalism when handling challenging situations.
The candidate’s customer management skills.

Red Flags to Watch For:

The candidate’s lack of professionalism when handling challenging situations.
The candidate’s poor customer management skills.

Sample Answer:

N/A

Question Source: https://resources.workable.com/interview-questions/