Question: Describe a time when you went above and beyond the call of duty for a customer
Alternative Question Phrasing:
- Give me an example of a time that you felt you went the extra mile for a customer.
Follow-up questions:
- Why did you do this?
- Would the outcome have been different if you didn’t do this?
- Was your effort recognised in any way?
- Did you have to neglect anything else in order for you to be able to do this?
- Would you do it again?
Question Details:
Question Type:
Knowledge:
What to look for in an answer:
You are looking to see work ethic and also see their customer service skills.
Red Flags to Watch For:
N/A
Sample Answer:
N/A
Question Source:
Unknown