Question: Describe a time when your client was not satisfied with your work. How did you handle the situation?

Alternative Question Phrasing:

Have you handed in a project and the client was not happy?

Follow-up questions:

How was your client’s response?
How did you react?

Question Details:

Question Type:

Behavioral

Knowledge:

Sales and Marketing

Skills:

Basic – Active Listening,Basic – Critical Thinking,Basic – Monitoring (Making observations of self and environment),Complex Problem Solving,Social – Coordination (Adjusting one’s own actions in relation to others),Social – Negotiation,Social – Persuasion,Social – Rapport Buiding/Relating and Connecting with others,Social – Service Orientation (Customer Service/Focus),Social – Social Perceptiveness,Systems – Judgment and Decision Making

Abilities:

Cognitive – Fluency of Ideas (Idea Generation Frequency),Cognitive – Oral Expression,Cognitive – Speed of Closure (Thinking Speed)

Work Activity (Task):

Interacting with Others – Communicating with Persons Outside Organization,Interacting with Others – Establishing and Maintaining Interpersonal Relationships,Interacting with Others – Interpreting the Meaning of Information for Others (Informing),Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management),Interacting with Others – Selling or Influencing Others,Mental Processes – Analyzing Data or Information,Mental Processes – Developing Objectives and Strategies,Mental Processes – Judging the Value of Things, Services, or People,Mental Processes – Making Decisions and Solving Problems,Mental Processes – Thinking Creatively (Creativity)

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers,Interpersonal Relationships – Deal With Unpleasant or Angry People,Interpersonal Relationships – Face-to-Face Discussions,Interpersonal Relationships – Frequency of Conflict Situations,Interpersonal Relationships – Public Speaking/Presentation,Interpersonal Relationships – Responsibility for Outcomes and Results of Others

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Adaptability/Flexibility,Compassion/Concern for Others,Cooperation,Initiative,Integrity/Honesty/Ethics,Patience,Stress Tolerance

Question Frequency

Question Difficulty

What to look for in an answer:

Look out for communication skills, any interpersonal skills, negotiation skills, persuasion skills, conflict resolution, flexible, reasoning. Ability to understand and communicate with client professionally and politely, resolves conflict, provides ideas of how he/she handled conflict.

Red Flags to Watch For:

Look out for anger, self-righteousness, inability to be civil with client, rigid.

Sample Answer:

N/A

Question Source: Unknown