Question: How would you handle a stressful situation where you had to work with a difficult manager, supervisor, colleague or client?
Alternative Question Phrasing:
- N/A
Follow-up questions:
- What was the outcome?
Question Details:
Question Type:
Other Factors:
Work Activity (Task):
Information Input – Estimating Characteristics of Objects, Events, or Information,Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management),Mental Processes – Judging the Value of Things, Services, or People,Mental Processes – Making Decisions and Solving Problems
Work Style (Person-Job Fit):
What to look for in an answer:
The candidate’s professionalism in conflict management.
The candidate’s ability to handle stress.
Red Flags to Watch For:
Answers that reveal lack of professionalism and poor conflict management skills.
The candidates poor stress management skills.
Sample Answer:
Whenever I am dealing with a stressful situation like dealing with difficult people, I just take a breather and deal with things professionally.
Question Source:
Unknown