Question: Imagine this scenario: You are assigned or inherited a difficult client that none of your coworkers would want to work with. What do you do?

Alternative Question Phrasing:

What would you do if you were assigned to work with a difficult client?

Follow-up questions:

What is your approach when dealing with difficult clients? How effective is it?

Question Details:

Question Type:

Situational

Skills:

Basic – Critical Thinking,Basic – Science and Logic,Social – Coordination (Adjusting one’s own actions in relation to others)

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Other Factors:

Personality-Job Fit,Personality-Organization Fit

Work Activity (Task):

Information Input – Estimating Characteristics of Objects, Events, or Information,Mental Processes – Judging the Value of Things, Services, or People,Mental Processes – Making Decisions and Solving Problems

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With Unpleasant or Angry People

Work Style (Person-Job Fit):

Analytical Thinking,Patience

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s professionalism in handling challenging difficult situations.
The candidate’s critical thinking and problem-solving skills.

Red Flags to Watch For:

The candidate’s lack of professionalism, especially in dealing with difficult situations.
Answers that reveal poor critical thinking and problem-solving skills.

Sample Answer:

N/A

Question Source: https://www.betterteam.com/situational-interview-questions