Question: Imagine this scenario: You are working in retail. There are two customers in the store who are having a confrontation. It seems that the problem is that there is only one item left on the shelf that they both want. Their actions are now disrupting other customers. What do you do?
Alternative Question Phrasing:
- Imagine that two customers are having a fight over the last item and are causing a scene in the store. What would you do?
Follow-up questions:
- N/A
Question Details:
Question Type:
Skills:
Other Factors:
Work Activity (Task):
Work Style (Person-Job Fit):
What to look for in an answer:
The candidate’s conflict management skills.
The candidate’s logical thinking.
Red Flags to Watch For:
The candidate’s poor conflict management skills.
Answers that reveal illogical thinking.
Sample Answer:
N/A
Question Source:
https://resources.workable.com/interview-questions/