Question: Imagine this scenario: You work in retail. It is almost the end of your shift and you are wrapping up. Suddenly, a customer in the store approaches you to ask for help. What do you do?
Alternative Question Phrasing:
- What would you do if a customer approached you with questions right before the end of your shift?
- How would you reply to a customer who enters the store or calls just as your shift ends?
Follow-up questions:
- How flexible are you when it comes to customer management?
Question Details:
Question Type:
Skills:
Other Factors:
Work Activity (Task):
Work Context (Person-Job/Team/Org Fit):
Work Style (Person-Job Fit):
What to look for in an answer:
The candidate’s flexibility when dealing with customers.
The candidate’s critical thinking.
Red Flags to Watch For:
The candidate’s lack of flexibility when dealing with customers.
The candidate’s poor critical thinking skills.
Sample Answer:
N/A
Question Source:
https://resources.workable.com/interview-questions/