Question: In your current or previous role, which departments other than yours were the most and least helpful in terms of resolving issues?

Alternative Question Phrasing:

What other departments have been most useful in providing information or helping with problems? Least useful?

Follow-up questions:

What approach do you use when coordinating with other business units?

Question Details:

Question Type:

Behavioral

Skills:

Basic – Monitoring (Making observations of self and environment),Social – Social Perceptiveness

Abilities:

Cognitive – Inductive Reasoning

Other Factors:

Personality-Job Fit,Personality-Organization Fit

Work Activity (Task):

Interacting with Others – Establishing and Maintaining Interpersonal Relationships,Mental Processes – Judging the Value of Things, Services, or People

Work Style (Person-Job Fit):

Adaptability/Flexibility,Analytical Thinking,Social Orientation (Work Alone vs Group Work)

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s interpersonal skills.
The candidate’s problem-solving skills.

Red Flags to Watch For:

The candidate’s poor interpersonal skills.
The candidate’s poor problem-solving skills.

Sample Answer:

The most helpful is HR and the least helpful is production. This is understandable because production is pre-occupied with meeting their daily quotas. In coordinating with others, meetings are very important.

Question Source: Unknown