Question: In your opinion, is it better to maximise the customer satisfaction of one customer, or serve as many clients as possible in the same amount of time but with a lower standard of customer service, and why?
Alternative Question Phrasing:
- What do you think is more important: providing excellent customer service to one client to increase their satisfaction or serving as many clients as possible in minimum time, even if you sacrifice quality of service?
Follow-up questions:
- Why do you think so? Are there any advantages or disadvantages to this choice?
Question Details:
Question Type:
Other Factors:
Work Activity (Task):
Work Context (Person-Job/Team/Org Fit):
Work Style (Person-Job Fit):
What to look for in an answer:
The candidate’s analytical and logical thinking.
Red Flags to Watch For:
The candidate’s poor analytical thinking skills and illogical thinking.
Sample Answer:
N/A
Question Source:
https://resources.workable.com/interview-questions/