Question: In your opinion, when, or for what purpose, would you use communication in person, over the phone, or through email?

Alternative Question Phrasing:

Follow-up questions:

Why this choice?
What is criteria for deciding?
Which one would you use for important and urgent issues?

Question Details:

Question Type:

Knowledge/Skill Based

Skills:

Basic – Active Listening,Basic – Reading Comprehension,Basic – Speaking,Basic – Writing

Abilities:

Cognitive – Oral Comprehension,Cognitive – Oral Expression,Cognitive – Written Comprehension,Cognitive – Written Expression

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Electronic Mail,Interpersonal Relationships – Face-to-Face Discussions,Interpersonal Relationships – Frequency of Contact With Others,Interpersonal Relationships – Letters and Memos,Interpersonal Relationships – Online Text Chat,Interpersonal Relationships – Telephone,Interpersonal Relationships – Video Conferencing

Question Frequency

Question Difficulty

What to look for in an answer:

You are looking to understand the interviewee chooses the most appropriate medium of communication.

Red Flags to Watch For:

If the interviewee chooses an inappropriate medium of communication for some scenarios, it is a red flag.

Sample Answer:

I would use in-person communication for very important conversations or when I am trying to be personable, phone conversations are for important conversations that are short and still rather urgent, and email for conversations that are less important and less urgent. In the case of remote work, where in-person communication is not possible, then a video call or at most a phone call will replace in-person conversations.

Question Source: Original