Question: Tell me about a time you have had to deal with an unhappy customer or upset co-worker.
Alternative Question Phrasing:
- N/A
Follow-up questions:
- How do you keep your cool?
Question Details:
Question Type:
Skills:
Other Factors:
Work Activity (Task):
Work Style (Person-Job Fit):
What to look for in an answer:
The candidate’s customer management skills.
The candidate’s professionalism.
Red Flags to Watch For:
The candidate’s poor customer management skills.
The candidate’s lack of professionalism.
Sample Answer:
N/A
Question Source:
Unknown