Question: What is your approach to checking that you have gathered the correct details from a customer or client?

Alternative Question Phrasing:

What process do you use to check that you have the right details from a customer?

Follow-up questions:

Why that particular process?

Question Details:

Question Type:

Knowledge/Skill Based

Skills:

Basic – Active Listening,Basic – Reading Comprehension,Basic – Speaking,Basic – Writing,Social – Coordination (Adjusting one’s own actions in relation to others),Social – Service Orientation (Customer Service/Focus),Social – Social Perceptiveness

Abilities:

Cognitive – Information Ordering,Cognitive – Memorisation,Cognitive – Problem Sensitivity (Problem Recognition)

Work Activity (Task):

Information Input – Estimating Characteristics of Objects, Events, or Information,Information Input – Gathering Information,Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Assisting and Caring for Others,Interacting with Others – Communicating with Persons Outside Organization,Interacting with Others – Provide Consultation and Advice to Others

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers,Interpersonal Relationships – Electronic Mail,Interpersonal Relationships – Face-to-Face Discussions,Interpersonal Relationships – Frequency of Contact With Others,Interpersonal Relationships – Telephone

Work Style (Person-Job Fit):

Approachability,Attention to Detail,Handling Ambiguity,Patience,Politeness

Question Frequency

Question Difficulty

What to look for in an answer:

You are looking for good interpersonal and communication skills.

Red Flags to Watch For:

If the interviewee is not good with handling customers. If the interviewee ignores the question with no good reason the lack thereof.

Sample Answer:

N/A

Question Source: https://www.zippia.com/employer/behavioural-interview-questions/