Question: What is your approach to dealing with upset customers who are unhappy with your product or service?
Alternative Question Phrasing:
- How do you deal with angry customers who complain about your products/services?
Follow-up questions:
- How important is it to keep your cool in situations like this? Please explain.
Question Details:
Question Type:
Skills:
Other Factors:
Work Activity (Task):
Work Context (Person-Job/Team/Org Fit):
Work Style (Person-Job Fit):
What to look for in an answer:
The candidate’s professionalism in handling conflicts.
The candidate’s customer management skills.
Red Flags to Watch For:
The candidate’s lack of professionalism especially in handling conflicts.
The candidate’s poor customer management skills.
Sample Answer:
N/A
Question Source:
https://resources.workable.com/interview-questions/