Question: What is your approach to resolving a disagreement or conflict with a coworker?

Alternative Question Phrasing:

What would you do if you had a disagreement or conflict with a co-worker and what would your role be in resolving it?

Follow-up questions:

What role would you play in resolving the conflict?

Question Details:

Question Type:

Knowledge/Skill Based

Skills:

Basic – Critical Thinking

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Other Factors:

Personality-Job Fit,Personality-Organization Fit,Self-Awareness

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management),Mental Processes – Judging the Value of Things, Services, or People

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Frequency of Conflict Situations

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Analytical Thinking,Patience

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s interpersonal skills and conflict management.
The candidate’s critical and logical thinking skills.

Red Flags to Watch For:

The candidate’s poor interpersonal skills and inefficient conflict management.
Answers that reveal poor critical thinking skills and illogical thinking.

Sample Answer:

Whenever I have a disagreement with anyone, I make sure that I talk to the person involved to iron things out. I just deal with it professionally.

Question Source: Unknown