Customer and Personal Service – Page 2 – Hiring Manager Help

> What is your approach to using or incorporating customer feedback into improving work processes?

> Imagine this scenario: You have been tasked with responding to a negative online review about your company’s product or service. How would you respond?

> How would you react to a complaint filed by an angry customer against you?

> How would you ensure high quality results when handling a large pool of clients at the same time?

> How would you deal with an angry or irate customer over the phone?

> Describe a time when you had to handle a customer who was being vague about their needs.

> Describe a time when you had to deal with a customer complaint. What did you do and how did you resolve the complaint?

> How would you deal with an angry or irate customer in a retail shop setting?

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