> Imagine this scenario: You are dealing with an angry customer. The customer demands to speak to your manager without specifying their issue or problem. What do you do?
> Describe a time that you realized that the current work processes and systems at your organization were not effective at meeting customer needs, and you sought to change it. What was the issue, and what did you do?
> Imagine this scenario: You are working on a project. You show the second draft of your work to your manager. They then ask you to do the work in a different way without explaining their reasoning. What do you do?
> Are there any changes you think should happen in your current or previous department or organization to improve efficiency or effectiveness at work? What would the changes be and why?
> Describe a time when you had to make a decision that was not under your area of responsibility. What happened and what was the result?
> Describe a time when you made an unpopular decision that affected other people. Why did you have to make the decision and how did you handle the reactions resulting from it?
