> Describe a time when you were going to meet a client for the first time and it was especially important to make a good impression on the client. How did it go and what did you do?
> Give me an example of a time when you did not meet a client’s expectation. What happened, and how did you attempt to rectify the situation?
> Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it?
> What is your approach to prioritizing your customer’s needs when you have to work with a large number of customers?
> Describe a time when you dealt with an angry customer. What happened and how did you deal with the situation?
> Describe a time when you upgraded or developed IT hardware or software for work. What did you do, and did you need help with the more technical aspects of it?
> Describe a time when you were the resident technical expert. What did you do to make sure everyone was able to understand you?
