> Describe a time when you managed to get a difficult member of a team participating productively with the rest of the team.
> Imagine this scenario: You have been tasked teaching your colleagues a new work process so that they will implement it. However, your initial attempt to teach them was met with heavy resistance and comments such as “this is the way we’ve always done it”. How would you deal with this resistance and achieve your objective?
> Describe a time when your colleague got angry with you. What happened and how did you deal with it?
> Which of these two do you think works better, “survival of the fittest”, or “survival of the friendliest”, and why?
