> Describe a time when you managed to get a difficult member of a team participating productively with the rest of the team.
> Imagine this scenario: A customer has approached you in the store saying that they cannot find the product they are looking for. What do you do?
> What would be your advice for a high-street cafe chain that is not doing well and looking for ways to improve?
> What would be your advice to a company with historically high revenues but still operating at a loss?
