> Describe a time when you stayed clam while trying to sort out a complaint from a customer. What was the context and how did you stay calm?
> Are there any changes you would make to your work style or work flow in the near future? What would the changes be and why, or why not?
> Describe a time when a large change happened to your usual work processes or work environment. How did you handle it?
> Describe a time when you had an impact on a group or event. What did you do and what was the impact?
> How do you maintain a positive attitude throughout your work and career, even through difficult times?