> Describe a time when you tried to delay making a decision. Was that normal for you and what happened?
> In your opinion, are there any competencies or training that you currently lack, but would help you perform better at your current job if you had them?
> Describe a time when you had to inform a group of people of a change. How did you break the news and how did you handle the feecback?
> Describe a time when you handled a difficult situation with another team or department. What did you do and how was it resolved?
> Describe a time when you encountered a disagreement with others, but you managed to persuade them to see or do things you way. What did you say or do to convince them?
> Describe a time when you did not give in to a customer’s insistence that you bend the rules just for them. What happened and how did you put up with the customer?