> Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it?
> Describe a time when you were proactive in finding a solution to a problem encountered by your customers.
> Describe a time when your team, department, or company was undergoing some change. How did that impact you, and how did you adapt?
> Describe a time when you had to work exceptionally hard to provide great service. What did you do and what was the outcome?
