> Describe a time when your colleague got angry with you. What happened and how did you deal with it?
> Describe a time when you dealt with an angry customer. What happened and how did you deal with the situation?
> Give me an example of a time when you had to think on your feet in order to delicately remove yourself from a difficult or awkward situation.
> Describe a time when you had to change your usual work process in order to complete a project or customer order.
> As part of this job, there will be events out of town that you will need to attend. You may have to stay overnight when traveling with other co-workers. Would that bother you?
