> Describe a time when you went well out of your way to deliver the best possible service to a customer. What did you do and what was their reaction?
> Describe a time when you made a decision that was not popular. How did you communicate and implement your decision?
> Describe a time when you had to communicate bad news to your coworkers. How did you communicate this?
> Describe a time when you took a risk at work that could have gone horribly wrong, but turned out for the better. What happened and would you do it again?
> Describe a time when you went out of your way to defend a customer. What happened and why did you do this?
