> Describe a time when you had to convince a team to do work that they would not be excited in doing. How did you persuade them?
> Describe a time when you introduced a new process or idea that was different from the usual way of doing things. How was your new idea received and how did it work out in the end?
> Describe a time when a subordinate or direct report came to you with a complaint. What did you do and what was the outcome?
> Describe a time when you had to gain the cooperation of a group of people which you have little or no authority over. What was the context and how did you handle it?
> Describe a time when your immediate attention was required on a technical issue. What steps did you take to troubleshoot and resolve the problem?
