> Describe a time when you did not give in to a customer’s insistence that you bend the rules just for them. What happened and how did you put up with the customer?
> Describe a time when you handled a difficult situation with a customer or vendor. What did you do and how was it resolved?
> Have you ever been passed over for a promotion for which you felt you were most qualified for? What did you do about it?
> Describe a time when you made an unpopular decision that affected other people. Why did you have to make the decision and how did you handle the reactions resulting from it?
> Describe a time when you missed a deadline. What was the situation and what did you do when you realized you missed it?
> Describe a time when you had an argument with a colleague. What happened and how did you handle it?