> Describe a time when you had to deal with a customer complaint. What did you do and how did you resolve the complaint?
> Describe a time when you managed to spot a potential issue and resolve it before it got out of control.
> Describe a situation in which one or more of your subordinates had roles in the decision-making process at work. How did you make use of their contributions or delegate the decision-making?
> Describe a time when you were in a professional situation where there was competition between you or your team with another party. How did you handle the situation?
> Describe a time when you had to help a coworker with a big mistake they had made. What happened and what did you do?
> Describe a time in your career when your determination and preseverance paid off in the end. What did you do and what happened in the end?
