> Describe a time when you used extra care and attention to make sure the person you were communicating with had fully understood your information.
> What are some of your technical skills in relation to this job, and how would you rate yourself on each one?
> Imagine this scenario: You are working with a customer who has opposing social beliefs to your own. They are quite vocal about their beliefs and often bring it up during sales conversations, sometimes asking you to agree with their opinions. What would you do or how would you communicate with them?
> Imagine this scenario: You are working with a customer who has racist and culturally insensitive beliefs. They are quite vocal about their beliefs and often bring it up during sales conversations, sometimes asking you to agree with their opinions. What would you do or how would you communicate with them?
> Describe a time when your colleague got angry with you. What happened and how did you deal with it?
> Describe a time when you dealt with an angry customer. What happened and how did you deal with the situation?
> Describe a time when you had to deal with an irate customer. What did you do and what happened in the end?
