> Describe a time when you had take longer to complete a task because you were following the proper procedures or protocols.
> If you were in a situation where something was not in accordance with ethical standards, how would you manage the situation?
> Describe a time when you successfully introduced a innovative idea into your team or wider organization. How did you manage its successful adoption and the reactions to the idea?
> Describe a time when you had to help a customer deal with an issue with a product or service that they bought from your company.
