> What is your approach to fully understand a situation when the person explaining the situation to you is unable to clearly communicate what happened?
> Imagine this scenario: You are in a sales conversation with your customer. Your customer is requesting something that is not part of company policy, nor is it in the interest of the company. What do you do?
> Imagine this scenario: You have to explain the term [blank], which is common in our industry, to a layman. How would you do this?
> Imagine this scenario: You are working on a project. You show the second draft of your work to your manager. They then ask you to do the work in a different way without explaining their reasoning. What do you do?
> Describe a time when you stayed clam while trying to sort out a complaint from a customer. What was the context and how did you stay calm?
> Are there any changes you would make to your work style or work flow in the near future? What would the changes be and why, or why not?
