> What is your approach to turning down a customer’s order or request, due to unforeseen circumstances? What would you say and how would you say it?
> Are there any changes you think should happen in your current or previous department or organization to improve efficiency or effectiveness at work? What would the changes be and why?
> Describe a time when you owned up to your mistake at work. What happened and why did you own up to it?
> Describe a time when you tried to deal with a situation but in the a misguided way. What happened and did you admit your mistake?
> Describe a time when you had to inform a group of people of a change. How did you break the news and how did you handle the feecback?
> Describe a time when you encountered a disagreement with others, but you managed to persuade them to see or do things you way. What did you say or do to convince them?
> Describe a work system or process change that you initiated in the past. What worked and what did not work so well, and would you do any of them differently now?
> Describe a time when you handled a difficult situation with a customer or vendor. What did you do and how was it resolved?