> Describe a time when you dealt with an angry customer. What happened and how did you deal with the situation?
> Give me an example of a time when you had to think on your feet in order to delicately remove yourself from a difficult or awkward situation.
> Describe a time when you had to change your usual work process in order to complete a project or customer order.
> Imagine this scenario: Your organization’s policy has changed drastically. You realized that due to these changes, you will be unable to further your personal career goals. What do you do?
> Describe a time when you went out of your way to to analyse, diagnose, and solve a complicated problem. What did you do and what was the outcome?
> Describe a long-term project that you managed. How did you keep everything moving along in a timely manner?
