> Describe a time when you had to inform a group of people of a change. How did you break the news and how did you handle the feecback?
> Describe a time when you encountered a disagreement with others, but you managed to persuade them to see or do things you way. What did you say or do to convince them?
> Describe a work system or process change that you initiated in the past. What worked and what did not work so well, and would you do any of them differently now?
> Describe a time when you did not give in to a customer’s insistence that you bend the rules just for them. What happened and how did you put up with the customer?
> Describe a time when you handled a difficult situation with a customer or vendor. What did you do and how was it resolved?
> Assuming you have a to-do list at your current or previous job, what is currently on top and the bottom of the list?
> Describe a time when you made an unpopular decision that affected other people. Why did you have to make the decision and how did you handle the reactions resulting from it?
