> Describe a time when you were against changes that were happening in your work processes and work environment. What was the situation and how did you handle it?
> Describe a time when your work or project was falling apart but you managed to salvage the situation and recover. What happened and what did you do?
> Describe a time when you had to make a decision that was not under your area of responsibility. What happened and what was the result?
> What is your approach to keeping in touch with customers, and updating them on offers that they may be interested in?
> Describe a time when you tried to deal with a situation but in the a misguided way. What happened and did you admit your mistake?
> In your opinion, are there any competencies or training that you currently lack, but would help you perform better at your current job if you had them?
