> Imagine this scenario: You have to create an orientation program for a new staff member who will be doing your current job. What would this orientation program be like?
> Describe a time when you went out of your way to find the root cause of a problem in order to fix it. What did you do, and how was it resolved?
> What is your approach to handling performance problems with your best employee? How would this approach differ with your worst employee?
> Describe, in your opinion, your worst experience delegating work to someone else. What happened and what did you learn from it?
> Imagine this scenario: You are reviewing your team’s recent sales report. You realise that sales revenue has remained steady but new customer conversions have decreased. What would you do about this?
> Describe a time when you had to deal with a customer complaint. What did you do and how did you resolve the complaint?
