> Name three typical reasons as to why change management often fails. How would you avoid these from happening?
> Describe a time when you paid attention to a particular detail of your work, and this led to a benefit for you or your team.
> Describe a time when you changed your work practices, and also made sure the change fit with the wider strategic goals of the department or organization.
> Describe your experience and expertise with CRM (customer relationship management) tools that you are familiar with.
> Describe a time when your manager was not satisfied with your work. How did you handle the situation?
> Describe a time when you spotted an error in your own work. What was the error and how did you spot it?
