> Describe a time when you went out of your way to defend a customer. What happened and why did you do this?
> Describe a time when you introduced a new process or idea that was different from the usual way of doing things. How was your new idea received and how did it work out in the end?
> Imagine this scenario: You raise your idea at a meeting. You feel strongly about this idea, but everyone else at the meeting disagrees with or does not support your idea. What do you do?
> What is your approach to dealing with conflict or disagreements between upper management and yourself?
> Imagine this scenario: You are dealing with an angry customer. The customer demands to speak to your manager without specifying their issue or problem. What do you do?
> Imagine this scenario: You are working on a project. You show the second draft of your work to your manager. They then ask you to do the work in a different way without explaining their reasoning. What do you do?
> Describe a time when you had to convince different stakeholders who had their own agendas to agree on one idea. How did you manage it?
> Imagine this scenario: You are working on a project for a client. You are about 50% done when the client informs you of major changes in the project. These changes most likely mean that your previous progress on the project would go to waste. What would you do at this point?
> What kind of working relationship could you or would you have with a coworker who often disagrees with your work style or ideas?
> Describe a time when you were asked to do something that you morally objected to. How did you handle the situation?
