> Describe a time when you inherited a customer or took over a client account from a coworker. What did you do to establish rapport and trust with the customer?
> Describe a time when your client changed the brief or ‘moved the goalpost’ an unacceptable number of times. How did you handle the situation and the client?
> Describe a time when you made a decision that was not popular. How did you communicate and implement your decision?
> Imagine this scenario: You have been transferred to a new working environment. You soon realize that the new work place does not have the most modern health and safety equipment on hand. Would this bother you?
> Describe a time when you had to convince a team to do work that they would not be excited in doing. How did you persuade them?
> Describe a time when you introduced a new process or idea that was different from the usual way of doing things. How was your new idea received and how did it work out in the end?
