> What are some strategies or activities that can help improve morale of your team or department, and how do you think you can incorporate them into your work environment?
> Imagine this scenario: You are the team leader of a small team. You notice that one of your team members seems disinterested in working. What would you to to motivate them?
> As a team member, what is your approach to making sure every one in a team feels welcome to participate in team activities?
> Imagine this scenario: You are conducting a training session. However, the participants seem to have difficulty understanding the subject you are teaching. What do you do?
> Describe a time when you had to delicately communicate sensitive information. What were the risks relating to this and how did you do it?
> Describe a time when you were initially confused by a customer’s request, but managed to successfully clarify the request. What happened and what did you do?
