> Describe the methods and tactics you use to ensure you can complete your work and meet work objectives on any given work day.
> Imagine this scenario: You have been tasked teaching your colleagues a new work process so that they will implement it. However, your initial attempt to teach them was met with heavy resistance and comments such as “this is the way we’ve always done it”. How would you deal with this resistance and achieve your objective?
> Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it?
> Imagine this scenario: You are working with a customer who has opposing social beliefs to your own. They are quite vocal about their beliefs and often bring it up during sales conversations, sometimes asking you to agree with their opinions. What would you do or how would you communicate with them?
> Describe a time when your colleague got angry with you. What happened and how did you deal with it?
> Describe a time when you dealt with an angry customer. What happened and how did you deal with the situation?
