> Describe a time when you showed a client or customer that their perspectives or points of view were valued?
> Describe a time when you had to adjust to fit your coworker’s working style so as to complete a team based project. How did you find the experience?
> Describe a time when you had to deal with an irate customer. What did you do and what happened in the end?
> Assuming you are appointed to this position, what are the first few things you will do while in this job and why?
> Describe a time when your client changed the brief or ‘moved the goalpost’ an unacceptable number of times. How did you handle the situation and the client?
> Describe a time when you went well out of your way to deliver the best possible service to a customer. What did you do and what was their reaction?
> Describe a time when you had to communicate bad news to your coworkers. How did you communicate this?
