> Imagine this scenario: A customer has made a mistake with a product or service that you sold them. Now they are not happy with how thing have turned out and are intent on blaming you for the mistake. What do you do?
> Describe a time when you ensured you were being impartial when making a difficult workplace decision. How did you remain impartial and what was the decision in the end?
> Describe a time when you were going to meet a client for the first time and it was especially important to make a good impression on the client. How did it go and what did you do?
> Imagine this scenario: You are at a team meeting and you raise what you strongly believe to be a great idea or proposal on what to do next for the team project. However, your teammates are not enthusiastic about your recommendation and are resisting it. What do you do?
> Give me an example of a time when you did not meet a client’s expectation. What happened, and how did you attempt to rectify the situation?
