> Describe a time when you experienced negative effects because you ‘did the right thing’. What happened and what did you learn?
> Describe a time when you, as a manager, had to deliver bad news to your team. What happened and how did you deliver the news?
> Imagine this scenario: You are talking to a customer over the phone when another customer walks into your store. You are the only staff member present at the time. What do you do?
> Describe a time when you were in a situation where honesty might be considered inappropriate. What happened and what did you do?
> Describe a time when you conformed to a process or policy even though you did not agree with it. What happened and why?
