> What would be your advice for a high-street cafe chain that is not doing well and looking for ways to improve?
> Describe the last time you were responsible for a project. What did you do and how did the project turn out?
> Imagine this scenario: A customer has made a mistake with a product or service that you sold them. Now they are not happy with how thing have turned out and are intent on blaming you for the mistake. What do you do?
> Imagine this scenario: You are working with a customer who has opposing social beliefs to your own. They are quite vocal about their beliefs and often bring it up during sales conversations, sometimes asking you to agree with their opinions. What would you do or how would you communicate with them?
> Describe a time when you dealt with an angry customer. What happened and how did you deal with the situation?
> Give me an example of a time when you had to explain something fairly complex to a frustrated client. How did you handle this situation?
